FAQ

Ordering & Shipping 

Do I need to create an account to purchase at CC Collection?

Yes. By creating an account with us, it enables you to keep track of your purchase history, payment status and also saves you time from having to fill in your address details for every order you place with us. Y

How can I track my orders?

You can check your order details on our website at https://bycccollection.com/. Simply log in to your account and go to the "Orders" section to view your order history and status. (Tracking is available for paid orders only.)

Store

Do you have physical store?

Yes, we do have!
Visit us at:
CC Collection @ Publika
Unit G3-10, Level G3, Publika Shopping Gallery, Jln Solaris Dutamas, Solaris Dutamas, 50480 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
You're welcome to drop by and try on our pieces in person!

What are your store operation hours?

Our store is open Monday to Sunday from 10:00 AM to 10:00 PM.

Do I need an appointment to visit?

No appointment needed! Walk-ins are welcome during our business hours!

Can I collect my online order in-store?

Yes, absolutely! You’re welcome to collect your online order directly from our boutique during our operating hours (10 AM – 10 PM). Simply select the “In-Store Pickup” option at checkout, and we’ll have your order ready for you.

Live Session

Do you go live on social media?

Yes, we do! We have live sessions every day on Facebook with two exciting time slots:

• 1st session: 10:00 AM – 1:00 PM

• 2nd session: 8:00 PM – 11:30 PM

Join us to check out new collections, styling tips, and exclusive live deals!

Can I buy products during your live sessions?

Absolutely! You can buy products directly during the live sessions! Just comment KEYWORD+1 (no spaces) on the live video or post to place your order. The system will use the quantity from your latest comment.
For example, if you want to change your order to 2 items, simply comment KEYWORD+2.

What should I do after receiving the link?

Click the CHECKOUT NOW button and follow the steps to complete your order and payment.
Click the link below to watch the payment step-by-step guide:
Payment Steps Video

Do you offer special discounts during live sessions?

Yes! We often have exclusive live-only discounts and giveaways, so make sure to tune in and take advantage.

What if I miss a live session? 

No worries! We save our live sessions on Facebook so you can watch them anytime at your convenience.

Payment

What payment methods do you accept?

We offer a wide range of payment methods for your convenience. You can pay using your credit or debit card, or choose from popular e-wallets such as Touch 'n Go, Boost, GrabPay, Kiple, M Cash, ShopeePay, and Maybank Pay QR. We also accept payments via FPX and Nets QR.

If you prefer, you can make a manual transfer using Giro, DuitNow, or ATM deposit. When you select manual transfer, we will provide you with CC Collection’s bank details. Please remember to send us a copy of your payment slip once the transfer is completed to confirm your order.

What should I do if I encounter issues during payment?

If you experience problems during payment, try refreshing the page or using a different browser. If the problem persists, please contact customer service for assistance.

Can I use coupons or discount codes when paying?

Yes! You can enter your coupon or discount code on the checkout page, and the discount will be applied automatically.

Return & Exchange

How do I return clothes?

Please refer to our return policy:

• Free exchange within 7 days of receiving your order (for sizing issues or if you simply prefer another piece).
• All tags and original packaging must be intact for exchange eligibility.
• For hygiene reasons, accessories and innerwear are not eligible for return or exchange.
• Promotional items cannot be returned or exchanged.
• Each order number is eligible for one exchange only.
• Currently, we do not accept returns, only exchanges are allowed.

Where can I return the clothes?

Please send your returns to:

Attn: Return Department
CC Collection

Unit G3-10, Level G3, Publika Shopping Gallery,
Jln Solaris Dutamas, Solaris Dutamas,
50480 Kuala Lumpur,
Wilayah Persekutuan Kuala Lumpur
Tel: 019-9799863

Important: After shipping your return, please provide us with the tracking number.

Can I exchange an item for a different size or color?

Yes, exchanges are allowed once per order within 7 days of the order. Please follow the same return process and order the new item separately.

How long does it take to process my or exchange?

Once we receive your return package, it typically takes 7 business days to process your exchange.

Can I return or exchange sale items?

Unfortunately, sale or promotional items are not eligible for return or exchange.

What condition should the returned items be in?

Items must be unworn, unwashed, with original tags and packaging intact to qualify for return or exchange.

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------